* READ
THIS BEFORE REQUESTING SUPPORT *
If
your question is not answered in the
documents provided in the product
download or the FAQs below then you
may submit your request for support,
however please note that we will not
answer any support questions that
have already been addressed in the
install documents or this FAQ section
so PLEASE READ THIS SECTION CAREFULLY
BEFORE YOU REQUEST FURTHER PRODUCT
SUPPORT!
Thanks,
Captain Keith
QUESTION: When I load
FS9 after installing the product I
can't find the airfields in the FS9
airport listing. OR, When I load an
adventure flight the airfield is not
found.
ANSWER: You need to
add the new scenery area to the
FS2004 Scenery Library.
QUESTION: When I load
the new scenery, objects appear to
float or the runway or the entire
airfield may appear sunken or raised.
ANSWER: This is
because you must be using mesh in
that area of the world that conflicts
with our scenery. This scenery was
created using a "clean"
landscape with default FS9 ground
textures and with no add-on mesh or
other enhancements. With so many
developers of replacement ground
textures, mesh and landclass out
there we can't support nor claim
compatibility with all of them so we
choose to use the default FS9
environment as our canvas. If you
have an issue with overlapping ground
textures or objects appear to be
floating etc. please know that this
is not an issue with our scenery but
most likely a conflict with other
add-on scenery software.
A quick
"rule-of-thumb" to use is
this: If your scenery does not look
like our screenshots than you must
have some sort of add-on mesh or
other replacement texture package
installed. Again, we can't support
anything other than the default FS9
textures or our own custom ones
simply due to the fact that there are
so many mesh and textures out there.
QUESTION: Can I modify
where the installer places the
scenery objects?
ANSWER: No. The
installer places these files where
they are needed. Any modifications to
this will cause problems with the way
the scenery displays and will also
result in no support of the product.
Remember, the installer knows best!
QUESTION: Do I have to
use the default FS9 planes that are
loaded with the adventure flights?
ANSWER: No, we use
the default FS9 planes because we
have no idea what you might have
installed, so after the flight is
loaded feel free to change the plane
to any one you feel might fit the
adventure. Remember though that most
of these adventures require smaller
planes with STOL (short takeoff and
landing) capabilities.
QUESTION: Can I use
the Custom Weather Themes for flights
other than the ones provided in the
Adventure Packs?
ANSWER: Yes, you can
use them just as you would the FS9
default weather themes.
QUESTION: My question
was not answered in this section. How
can I get further support on this
product?
ANSWER: If after
reading all the documents that were
provided with the product and this
FAQ section and you still need
technical support you can contact us
with your support related question
(only support related questions
please) by following the steps below:
Open
your email client by Clicking
Here
Subject
Line: Adventure Pack
Help
Body
of Message: In the
body of the message type the
following:
Full
Name (your full name as
it appears in the order.)
Email
address (the one you
ordered with.)
Place
you purchased the product
from.
Your
order number (found on
your email receipt,
unless you ordered using
the Flight1 Wrapper from
our website, in which
case just place
"Flight1
Wrapper" as the
order number.
If
you follow this format and
the rules above you should
receive a reply within 48
hours.
